BMW Financial Services
In the highly competitive market of auto financing, BMW Financial Services found itself losing business because its phone system kept potential customers waiting for so long that they often hung up. To address these pressing communications issues and improve its customer service and agent productivity, the company decided it needed a powerful and flexible call center solution and they chose Artisoft TeleVantage. This solution provides complete control over customer communications and the results have exceeded BMW Financial Services' expectations.
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Cameron & Roberts Insurance Agency
Cameron & Roberts Insurance Agency was hampered by the limits of their phone system as it lacked basic capabilities, was unable to scale with business growth, and provided unreliable service. Realizing the negative impact this was having on customer satisfaction and productivity, the agency installed TeleVantage, Artisoft's open systems IP-PBX. As a result, the agency is now reaping both financial and efficiency gains - saving almost $30,000 a year and increasing productivity by 20%, while also gaining control of their phone system and customizing it to meet their needs. In addition, Cameron & Roberts was able to dramatically improve the level of service they can deliver, exemplifying their commitment to customers.
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NAI Welsh
NAI Welsh, a full service commercial real estate firm in Columbus, OH, needed a reliable, flexible phone system to service a high call volume, improve responsiveness to customers, and support mobile agents and property managers. With rich features, such as 'follow-me' call forwarding which enables callers from around the globe to connect immediately with their agents regardless of the agent's physical location, Artisoft TeleVantage helped NAI Welsh to enhance customer service, improve agent productivity and increase sales.
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National Money Services
National Money Services (NMS), a short-term loan company in Overland Park, Kansas, was receiving at least 1,500 calls from prospective customers a day, each of which represents its average loan amount of $300.  The Artisoft TeleVantage system helped reduce NMS's average on-hold time from half an hour to 4 minutes.
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Millennia Mortgage
A mortgage finance company in Laguna Hills, California, was overloaded with phone calls.  Artisoft TeleVantage helped Millennia fulfill all its customer service needs by implementing a new call center that allowed each agent to provide great customer service without spending a lot of money.  Now Millennia Mortgage provides over 7,000 potential customers a day with information about mortgage rates, debt consolidation, and mortgage refinancing.
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Consumer Credit Counseling Service
Consumer Credit Counseling Service, a nonprofit organization that helps people get out of debt by providing confidential budget counseling, educational programs, budget advice, debt management assistance, and housing counseling, was growing quickly and its proprietary telephone system just couldn't keep up.  The organization installed the easy-to-use Artisoft TeleVantage system and saved money on training.  CCCS also uses the TeleVantage Call Center Reporter to make sure the phones are always adequately staffed.
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BVI Recognition
BVI Recognition, a Florida-based marketing incentives company, needed an affordable phone system that could keep up with the company's future growth. Artisoft TeleVantage met BVI's growing network needs by offering seamless integration capabilities and streamlined customer service, all within a full-featured phone system.
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Sigma Systems
Denver-based Sigma Systems, a rapidly expanding software company, needed a new telephone system that could work in a new small-business call center without expensive add-on equipment. Artisoft TeleVantage provided Sigma with outstanding customer service and increased employee productivity even as call rates rose nearly 50%.
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Southland Trade
As an ever-growing popular retail and tourist complex in Moyock, North Carolina, Southland Trade needed a new phone system that would allow it to control a vast communications systems that extended across a multi building environment. Artisoft TeleVantage was the clear choice to replace Southland's former proprietary system and offer employees increased productivity, efficiency and safety.
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ValueVoyager.com
ValueVoyager.com, an online travel company, was in search of the ultimate mix of technologies to run their productivity-driven business. Offering versatility, customization, and ease of use, Artisoft TeleVantage helped provide Value Voyager.com with the customer service capabilities necessary to break ground in the online travel industry.
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Ipswitch, Inc.
With the end of their Centrex contract approaching, Ipswitch, Inc. decided to look for a new phone system that would meet 3 requirements that the current system could not: expansion, sophisticated call handling and usage analysis. The Internet software developer chose Artisoft TeleVantage because the award-winning software-based PBX could address and solve their issues. Now call distribution is managed with ease, useful statistics are generated to analyze call volumes, and administering the system is simple leading Ipswitch to experience significant improvements in productivity and customer service. And because Ipswitch was so pleased with TeleVantage, the company even installed a second system at another location.
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The Garrison Law Firm
Garrison, Scott, Gamble & Rosenthal depend heavily on reliable communications to keep their busy law firm successful. With its wide range of features, the firm chose Artisoft TeleVantage to help them communicate regularly with hundreds of clients. Since the install, the firm has experienced an increase in client satisfaction and office efficiency saving time and money, as well as an easy office move.
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Diversified Services
Diversified Services, LLC for Occupational Therapy, Physical Therapy and Audiology, a company based in Kenmore, New York, needed a phone system that could keep up with heavy call volume and remain responsive to urgent calls. Artisoft TeleVantage gave Diversified the efficient call handling, follow-me call forwarding, and personalized service it needed to meet the critical demands of a health-care agency.
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White-Allen Auto Group
To support a growing business, White-Allen Auto Group was looking for a new telephone system that could handle the increasing call volume while retaining their superior customer service and improving internal communications. The dealership chose TeleVantage because of its rich functionality and ease-of-use. Not only did TeleVantage meet all of White-Allen's requirements, it even helped the dealership to increase revenues and reduce the length of the sales cycle.
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First Commercial Bank
As the first Canadian branch of a growing international financial institution, First Commercial Bank needed a phone system that would keep them globally connected while also fostering the bank’s respected reputation for service and accuracy. The branch chose TeleVantage, Artisoft’s open systems IP-PBX, to fulfill their needs. With TeleVantage, the branch has improved efficiency and customer service, eliminated expensive long-distance phone charges by using VoIP, and met all regulatory compliance requirements.
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